Module 5 Reflection
The biggest takeaway from this week's material were the readings regarding effective communication techniques and behaviors. I think that some of the time communication seems very instinctive; however, leaders can slip into ineffective communication practices due to being busy or making efforts to be more efficient. The most useful strategies from the readings were the intrinsic practices to keep in mind when communicating with others. For example, recognizing when you are getting frustrated in a conversation and taking the time to internalize what is being said before responding. This is important to ensure that communication remains respectful and open and that nothing is said on a whim without being thought through carefully. This week I learned that my results for the interpersonal skills self-assessment were as follows: Listening Skills (52%), Emotional Intelligence (68%), Verbal Communication (77%), and Communicating in Groups (83%). I also learned from colleagues th...